MTN Group Reassure Customers Of Operational Continuity Despite Experiences Cybersecurity Incident,
MTN Group has reassure Customers Of Operational Continuity despite experiences Cybersecurity Incident. However, our platforms remain fully operational, and we continue to monitor our environment closely.
According to them the company is working closely with leading cybersecurity experts and are conducting a forensic investigation to assess any impact to our environment in line with our established security protocols.
” While at this early stage of the investigation, we have not been able to ascertain the full extent of the incident, early indications are that about 5700 MTN Ghana customers’ data may have been affected. We will contact the customers involved” They adding.
The company also encourages customers to remain vigilant and follow regular security measures, such as: ▪ To mitigate any fraudulent consequences, a fraud alert can be placed on an individual’s
credit report at any of the major credit bureaus.
▪ Keep MTN, MoMo and banking apps and devices updated.
▪ Use strong, unique passwords for accounts and change them regularly.
▪ Be cautious of unexpected messages and do not click on suspicious links.
▪ Do not disclose information such as passwords, PINs and OTP when asked to do so by phone, text message or email.
▪ Activate multifactor authentication where available.
MTN assures its customers that the privacy of information is our top priority, and we
remain committed to safeguarding the integrity of our systems and the trust placed in us by our customers and other stakeholders. We will continue to contain and manage this matter carefully.
We understand that this incident may raise concerns, and we are committed to providing
you with the updates and guidance required during this time. If you have any questions or
need additional information, please do not hesitate to reach out to our support team on
our toll-free customer care number 100.
Adwoa Afriyie Wiafe
Chief Corporate Services and Sustainability Office
